Shipping Policy

Last updated: 25 September 2026

At Luma Smile, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping to the United Kingdom

We currently ship orders to addresses within the United Kingdom.

If your location is not available for delivery at checkout, please contact us before placing your order.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

3. Delivery Times

Estimated delivery time within the UK is:

5–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the delivery address, courier operations, public holidays, weather conditions and other circumstances outside our reasonable control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If we offer free shipping or a promotional shipping rate, the applicable offer will be displayed on our website or at checkout.

5. Tracking Your Order

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been handed to the delivery provider.

6. Delivery Delays

Occasionally, deliveries may take longer than the estimated timeframe due to circumstances outside our control.

These may include:

• Courier delays

• Severe weather

• Public holidays

• High volumes of parcels

• Incorrect or incomplete delivery information

• Operational or transportation disruptions

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so we can assist you.

7. Incorrect Delivery Information

Please make sure that your name, delivery address, postcode and other delivery details are correct when placing your order.

If an order is returned because an incorrect or incomplete address was provided, please contact us. Additional delivery charges may apply if the order needs to be resent.

8. Lost or Damaged Packages

If your package appears to have been lost, damaged or delivered incorrectly, please contact us as soon as possible.

We may ask you to provide relevant information or photographs so that we can investigate the issue with the delivery provider.

If your product arrives damaged or defective, please contact us so that we can determine the appropriate solution in accordance with your rights under applicable UK consumer law.

9. Delivery Address

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

Please carefully check your delivery details before completing your order.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery arrangements, shipping providers or business practices.

Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us using the details provided on our website.

Luma Smile
United Kingdom