Terms of Service

Last updated: 25 September 2026

Welcome to Luma Smile. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service.

1. About Us

This website is operated by Luma Smile, serving customers in the United Kingdom.

Throughout these Terms, the words "we", "us" and "our" refer to Luma Smile.

If you have any questions about these Terms, please contact us using the contact details provided on our website.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of our website

• Copy, reproduce or misuse our website content without permission

• Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.

3. Products

Luma Smile sells Teeth Whitening Strips (Ultra Strong Whitening).

We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate. However, colours, packaging and appearance may vary slightly from images shown online.

You should read all product instructions and warnings carefully before using our products.

4. Product Use

Our teeth whitening strips should only be used according to the instructions provided with the product.

Do not use the product if you are allergic or sensitive to any of its ingredients.

If you experience significant discomfort, irritation or an unexpected reaction, stop using the product and seek appropriate professional advice.

If you have concerns about whether teeth-whitening products are suitable for you, consult a qualified dental professional before use.

Luma Smile does not provide medical or dental advice through this website.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There is an obvious pricing or product information error

• We suspect fraudulent or unauthorised activity

• We are unable to process the order for operational reasons

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Prices and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

Payments are processed through the payment methods available at checkout.

7. Delivery

We will provide delivery information at checkout or on our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures or other unforeseen events.

Once your order has been dispatched, you may receive tracking information where available.

8. Returns and Refunds

Our returns and refund arrangements are explained in our Refund Policy.

Nothing in these Terms limits or excludes any rights you may have under applicable UK consumer protection law.

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible so that we can investigate and provide an appropriate solution.

9. Consumer Rights

If you are a consumer in the United Kingdom, you may have legal rights under applicable consumer protection legislation.

Nothing in these Terms is intended to exclude, restrict or otherwise limit any consumer rights that cannot legally be excluded or limited.

10. Intellectual Property

All content on the Luma Smile website, including text, logos, graphics, product descriptions, images, designs and other materials, belongs to Luma Smile or its relevant licensors unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services and other technology providers.

These services may have their own terms and privacy policies. We are not responsible for the independent practices of third-party providers.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable law.

Subject to this, Luma Smile will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government actions, technical failures or other events outside our reasonable control.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated Terms will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted means that the updated Terms will apply to future use of the website and future orders.

16. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

Where required by applicable law, you may also have the right to bring proceedings in the courts of the part of the UK in which you live.

17. Contact Us

If you have any questions about these Terms of Service, please contact us through the contact details provided on our website.

Luma Smile
United Kingdom